The region’s only integrated provider of Loan Servicing, Corporate Trust and Agency Services

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  • Brighten appoints AMAL

    Brighten Home Loans has appointed AMAL as Primary Servicer and Trustee for their $A500 million program for non-resident borrowers.

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  • Judo Capital appoints AMAL

    AMAL has been appointed Trustee and Back-Up Servicer to three new warehouses for specialist SME lender, Judo Capital.

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  • AMAL COVID-19 Update

    On 17 March 2020 AMAL commenced remote operations, with our focus being to protect the health of employees and their families, our Customers, our business partners and our community, whilst continuing to deliver our services.

    Our entire team remain in good health and the transition has been greatly successful. Our technology solutions are working well and we have experienced very little, if any, disruption to the provision of services to Customers and industry Partners.

    We will continue to provide you with up-to-date information here on our website as the situation evolves

Established in 1994, AMAL is the region’s only integrated provider of Loan Servicing, Corporate Trust and Agency Services and has over $A15 billion of funds under administration and supervision in Australia and New Zealand. Clients range from the smallest start-up to some of the region and the world’s largest financial institutions.

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Governance, Risk and Compliance

AMAL’s governance, risk and compliance framework underpins the entire business model and is one of the key reasons our clients choose AMAL for Loan Servicing and Trustee Services.

Directly and indirectly, AMAL spends over $A3 million each year on governance, risk and compliance. This investment provides our clients with a range of benefits but, most importantly, it provides their management, business partners and customers with the confidence that we will maintain the highest standards of service, governance, compliance and quality.

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  • Corporate Governance and Internal Controls

    Corporate Governance and Internal Controls

    AMAL’s corporate governance framework is overseen by its Board of Directors. The Board has established focussed committees whose chairs are responsible for carrying out discussions on important company matters and daily operations, both at Board and management level. AMAL’s internal controls framework is based on ISO9001:2015 Quality Management System, and includes both preventative and detective controls such as:

    • Segregation of duties.
    • Approvals, authorisations and verifications.
    • Comprehensive data quality checking procedures across all client functions.
    • Multiple electronic checklists for critical data and functional processes.
    • A wide range of automated system checks, alerts and reports to identify data anomalies.

    AMAL maintains a comprehensive, ongoing internal audit process across all areas of the business, overseen by the Executive Director – Governance, Risk and Compliance.

  • Risk Management

    Risk Management

    The identification, analysis, monitoring and treatment of risks both within and outside of the business is a continual process, overseen by AMAL's Risk Management Committee.

    AMAL uses a cloud-based risk management and compliance product called Promapp, which was built on the framework provided by ISO31000 Risk Management – Principles and Guidelines.

  • Compliance with Applicable Laws and Regulations

    Compliance with Applicable Laws and Regulations

    Compliance with laws and regulations is continually monitored at both a corporate and client level. This includes a number of components:

    • Regular compliance and legislation training for employees.
    • Performance of an impact analysis for all clients prior to the change, or introduction, of any legislation.
    • Maintenance of necessary licenses:
      • Australian Credit License (ACL).
      • Australian Financial Services License (AFSL).
      • External Dispute Resolution (EDR) membership with Credit Ombudsman Service Ltd (COSL).
  • Ethical Practices

    Ethical Practices

    The AMAL Group has a strong focus on corporate and personal ethics and this is underpinned by a number of policies, processes and commitments including:

    • An Ethics Policy agreed by every staff member.
    • A Chinese Walls Policy that is strictly observed by every staff member.
    • A statement of the AMAL Group’s ‘Visions and Values’ which has been developed by staff members to outline what’s important to the business and their own personal goals.
    • A commitment to Sustainability and Corporate Social Responsibility.
    • AMAL is also bound by the Code of Conduct of the Mortgage and Finance Association of Australia (MFAA) and the rules of the Credit and Investments Ombudsman (CIO), as a member of these industry organisations.
  • External Audit

    External Audit

    AMAL is subject to a number of external audits including the following:

    • An annual servicer evaluation by Standard & Poor’s Ratings Services (S&P), now in its 12th year. In April 2017 S&P affirmed its overall STRONG ranking for AMAL (the highest possible ranking) as a servicer in Australia and New Zealand The S&P report attributed the ranking to the following key strengths:
      • AMAL’s highly qualified and skilled workforce, including an experienced and qualified senior management team.
      • Sound risk management and compliance practices, underpinned by a risk management tool that meets industry best practices.
      • Effective processing and servicing policies and procedures.
      • Work-flow improvements and increased servicing efficiencies through continual investments in new technology.
    • Since 1997 AMAL has been certified under the ISO9001:2015 Quality Management Systems international standard. The certification is undertaken annually by SAI Global and provides AMAL and its clients with independent auditing and certification to evidence full compliance this comprehensive and process-focussed framework.
    • Regular audits by clients, and their advisers.
    • Regular due diligence discussions with funders and rating agencies.

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